How we assess complaints
- Completed – paid: the platform paid after the complaint was escalated. The platform's Safety Score goes up because it is responsive.
- Rejected – terms not met: turnover / mission incomplete or T&C violated. Neutral — does not affect the platform's score.
- Unresolved: conditions met and evidence complete, but the platform did not pay or did not respond. The platform's Safety Score is lowered.
We are not the platform operator and cannot guarantee payment. We forward your complaint to the company and publish the outcome transparently.